Frequently Asked Questions (FAQ)

1. Where is my package?
After placing your order, it typically takes 1-3 business days to process your order and 3-7 business days for delivery. Deadline for orders: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)

If these timeframes have passed and your package has not yet arrived, please contact our customer service.

2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Also check your spam folder, as sometimes our emails end up there. Please note that it may take some time before the Track & Trace link becomes active.

3. How can I track the progress of my order?
You can track your order using the Track & Trace number you received by email. Enter the Track & Trace on our Track & Trace page to view the status of your delivery.

4. I am not satisfied with my package.
See our refund policy for information on returning your package.

If you still have not found an answer to your question, feel free to contact us at support@valero-fashion.com

Thank you for your interest in Valero Fashion!

Store name: Valero Fashion
Address: Utrechtseweg 341, Amersfoort, Utrecht,
3818 EL, Netherlands

Email: support@valero-fashion.com
Phone: +31622123575

Contact form:
https://www.valero-fashion.com/pages/contact

Customer service:
Monday to Friday from 08:00 to 18:00
Saturday and Sunday from 10:00 to 16:00